Security
Security and control at HelloRing
How we keep your organization’s data separate, limit what agents can do and keep your team in charge.
Security & control
Built so people stay in charge
Clear boundaries for what the agent can know and do, and for who can see your data.
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Organization-scoped data
Each business’s calls, knowledge and settings stay within its own organization workspace.
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Role-based access
Team members see and change only what their role allows.
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Approved actions only
The agent can use only the actions you switch on.
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Handoff rules you set
Sensitive topics always go to a person.
Does HelloRing have security certifications?
Not yet. We don’t list certifications or attestations we haven’t completed. When an audit is complete, its details and evidence will be published on this page. Until then, we’re happy to answer security questions directly and share how the platform handles data and access.
FAQ
Security questions
Who can see our call transcripts?
Authorized users in your organization, according to their role.
Can the AI take actions on its own?
Only actions you have enabled, within the rules you set.
From ring to resolution
When customers call, HelloRing answers.
See how an AI phone agent would handle your calls, use your knowledge and hand off to your team.